Shipping policy

Effective Date: July 7, 2026

Welcome to Avio Mart. We are committed to delivering your orders safely, efficiently, and at no additional shipping cost.

Free Shipping

Avio Mart offers FREE shipping on all eligible orders across India. There are no hidden shipping charges unless specifically mentioned on a product page or during checkout.

Order Processing

  • Orders are typically processed within 1–3 business days after successful payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • During sales, festive seasons, or promotional events, processing times may be slightly longer.

Delivery Time

Estimated delivery time is generally 3–10 business days, depending on your location and courier service availability.

Delivery timelines are estimates only and may be affected by factors beyond our control, including:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Remote serviceable locations

  • Courier delays

  • Government restrictions or other force majeure events

Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (where available), allowing you to monitor your shipment.

Delivery Address

Please ensure that your shipping address, contact number, and postal code are accurate before placing your order.

Avio Mart is not responsible for delays or non-delivery caused by incorrect or incomplete shipping information provided by the customer.

Failed Delivery Attempts

If delivery cannot be completed due to:

  • Incorrect address

  • Recipient unavailable

  • Refusal to accept delivery

the courier may return the package to us. Additional shipping charges may apply if re-delivery is requested.

Replacement Policy

We are committed to ensuring you receive the correct product in good condition.

We offer a free replacement only in the following cases:

  • You receive the wrong product.

  • You receive a damaged product during transit.

Mandatory Unboxing Video

To request a replacement, you must provide a clear, continuous, and unedited unboxing video recorded from the moment the sealed package is opened until the product is fully visible.

The video should clearly show:

  • The sealed shipping package before opening.

  • The shipping label.

  • The entire unboxing process without any cuts or edits.

  • The product and any visible damage or incorrect item.

Please Note: Claims for damaged or incorrect products without a valid unboxing video cannot be accepted.

Reporting an Issue

If you receive a damaged or incorrect product, please contact our customer support within 48 hours of delivery and provide:

  • Your order number.

  • A valid unboxing video.

  • Clear photographs of the product (if requested).

  • A brief description of the issue.

After verification, an eligible replacement will be processed at no additional cost.

Non-Eligible Cases

Replacement requests may be declined if:

  • No valid unboxing video is provided.

  • The request is made after the specified reporting period.

  • The product has been used, altered, or damaged after delivery.

  • The issue is caused by normal wear and tear or misuse.

  • The product description accurately matches what was ordered.

Contact Us

If you have any questions regarding shipping or replacements, please contact us:

Avio Mart

Email: aviomart@aviomart.in

Website: https://aviomart.in/

Our customer support team is committed to providing a smooth and reliable shopping experience.

You may want to replace aviomart@aviomart.in and https://aviomart.in/ with your actual support email address and website URL before publishing.